Shipping policy
Shipping Information
Australia
Shipping Costs
FREE Express Shipping on all AU
Delivery Time
Australia Post Express eParcel
3 - 5 business days
5 - 7 business days (WA only)
New Zealand
Shipping Costs
FREE Express Shipping over $350 NZD
$24 AUD flat rate on orders under $350 NZD
Delivery Time
DHL International Express 3-5 business Days
For information on Duties & Taxes please see our shipping FAQ's below
International
Shipping Costs
$29 AUD flat rate
Delivery Time
DHL International Express 7-14 business days
For international orders, duties and taxes are occasionally incurred on package arrival and are charged in addition to international shipping costs.
Please note that the customer is responsible for all import duties, customs and local sales taxes levied by the country they are shipping to. Charges differ in each country depending on the regulations.
By Charlotte is not liable for any late deliveries caused by local customs or third-party delivery companies. For Australian orders, GST is already included in the retail price.